Social Work Management in Youth and Communities

Social Work Management in Youth and Communities 1.0: Introduction Youth work in the community, which is mainly performed by specially trained youth workers who work with youth at risk in group homes and community centres demands a high level of managerial skills blend with the skill in social work as argued by Mark Krueger (2000)[1]. The fact that the youth work is a non-profit approach makes it clear that the established management concepts were successful in profit-based organization need necessarily prove effective when deployed. In this report an overview of the theories embracing the management and social work with regards to youth and community work is presented to the reader. The report also demonstrates relevant examples from my previous experience in order to justify that the author of this report is ready to perform as an autonomous and reflective practitioner in the area of youth and community work. Furthermore, the report also presents a critical analysis on the British Social policies and the European Union perspective. A brief review on the global view on the youth work is also presented before concluding the report. 2.0: Overview of the theoretical concepts embracing youth and community work with examples This section commences with the overview on the management and historical content that reflects upon the youth work is presented to the reader. This is then followed by the analysis of the information and control system where the importance of the planning and information management is presented to the reader. The section is then concluded with an overview on the human resource management concepts embracing the youth work. 2.1: Management and historical content Peter F. Druker (1990)[2] says that management in the non-profit context is not only about effective performance and development but mainly embraces the idea of value addition to the society. The fact that the non-profit organizations are increasing in number with the support from government and public as argued by Robert F. Ashcraft (2000)[3]. This is not only because of the fact that the non-profit organizations are focused upon charity and fund raising but also involves the development of people at risk. The youth at risk development, which is of interest in this report, was given high level of importance only since the dawn of the twenty-first century even though it was emphasised by many researchers as early as 1978 by Paul Osterman (1978)[4]. As stated before, youth work in the community is a non-profit approach where the aim is to provide support and development to the youth at risk. This makes it clear that the nature of the work involved is varied and hence management skills that embrace the social work and value addition are essential than the effective performance managers who fair well in the profit-based organizations. Furthermore, it is also interesting to note that the youth work is not always about the social work to revive youth in danger but also to provide value-added service to the community in order to develop the youth of the nation through imparting culture and discipline. Alongside, it is also an intriguing fact that even through the youth work is a non-profit approach, the investment involved with the setting up and the running costs of the community work are relatively high with negligible or no income being generated. The support by the government and the local city council being the major source of the support financially, the management skills of the youth workers should not only embrace the efficient cost management methods but also focus upon developing the effective relationship strategy with the community in order to involve the neighbourhood to support the community work morally or even financially as argued by Mark Krueger (2000). The fact that youth work is predominantly involves the counselling, teaching and caring for the youth who come to the youth shelter having been abused, or in need of respite from home. In these cases the managerial skills of the youth worker should be more empathetic than focusing upon the development. The soft skills of the management like patience, proactive management to support people in need are the essential elements of management that should be demonstrated by a youth worker as argued by Mark Schoenhals (1998)[5]. This justifies that the effective management in the social work context is not about performance but mainly about the deployment of the soft skills to support the youth in need. Alongside it is also essential to mention that the youth worker’s management skills should not only reflect upon the development of the youth but also to focus upon the entire neighbourhood the youth worker is working at as argued by Mark Krueger (2000)[6]. The fact that the youth worker predominantly working in a volatile environment (i.e.) an unstable work place like the temporary youth shelter, working with the parents, foster parents etc as identified by Mark Krueger (2000) makes it clear that the youth worker management skills should be versatile to accommodate the changes in the environment effectively. The author’s experience from working with the Coventry Youth service has justified the aforementioned argument where the author gained experience of working with the Asian community youth in Hill-fields are of Coventry. Alongside, the student development programme conducted at Binley area which was focused upon the development of the youth through working with the parents and foster parents of the youth is another justification that the versatile management skills that embrace the soft skills is essential for the successful development of the youth work. It is also critical to state here that the author who led the youth development programme at Binley with a team of six youth workers accomplished the goals of the project (provide support and development opportunity to the youth in the community through working with their parents or foster parents) through the efficient deployment of the management skills discussed above. 2.2: Information and Control system Information and control in the youth work is a critical element in order to achieve the goal of providing development services to the youth. This is mainly because of the fact that the youth worker having to face a varied environment requires accurate and comprehensive information so as to effectively deploy the development plan. Mark Krueger (2000) argues that the information is a vital element for the successful planning of the development plan in a give youth and community work scenario. This is not only because of the need to effectively deploy the resources but also to accomplish the goal of the youth work that is projected for the day. Alongside, it is also essential to note that the control over the youth work is essential in order to accomplish the set goals of the project on hand without wastage of time and resources. Sara Banks (1998)[7] argues that the youth work in a community should be deployed in a controlled manner reflecting upon the ethical conduct and code of ethics mainly because of the fact that the youth work itself involves the deployment of self-discipline and control by the youth worker who strives to set an example of himself to the youth community he/she targeting to reform or protect. The fact that the control in the youth work is not the control of the youth but the stages of the programme being deployed makes it a critical that the information gathered is accurate and effective in nature. The information being the vital ingredient for the deployment of a plan in the youth work as argued by Sara Banks (1998) further justifies that the youth work should comprise effective background research on the community targeted prior to planning. Sara Banks (198) further argues that the information research and the planning can be accomplished effectively and successfully deployed through closely working with the city council and the local community centres by which the youth worker enjoys higher level of support and help from the community. Sara Banks (1998) also state that stating the objective of the youth work for a particular project is the critical element for the successful planning itself. This is also justified by the arguments of Abraham Daniel (1999)[8] who says that the objective of the youth work is the main element that attracts the community to participate in the youth development programme by the youth workers. Apart from the objective setting the factors of planning and evaluation are essential in order to deploy the resources since the plan of the youth work devised can be accomplished only through the effective evaluation of the information and plan in the light of the needs in the community targeted. The youth work participated by the author at Shotton in North Wales where the major barrier was the language because of the predominant Welsh population in the community. Alongside the cultural differences faced by the author and his team members along with the language barrier was overcome only through the effective information research on the community and closely working with the city council. The objective of the work being the rehabilitation of the youth who were under drug abuse was effectively planned through the effective information gathering on the activities of the youth in the community as well as the involvement of the local community centres to support the planning of the project. Furthermore, it is also essential to mention that the author who was the team member during the deployment of this project was given the opportunity of planning the work along with the team leader. It was clearly evident from the experience gained that the efficient planning is an essential el ement for the successful deployment of the youth work on hand. Alongside, the work at Shotton also provided valuable experience on the development of the controls around the project and the targets to meet in order to effectively accomplish the revival of the youth from drug abuse in the community. Since the project was initially misinterpreted as a rehabilitation project than support to the community, the marketing and communication of the project objective as a supporting element to develop the youth in the neighbourhood rather than a rehabilitation school. The process of working closely with the local community centres and the city council was highly supportive to achieve the confidence and support from the parents and foster parents of the youth. This is synonymous to the arguments of Philip Kotler and Kevin Lane Keller (2005)[9] who argue that the marketing communication is the vital tool for successfully reaching the target customers both in case of the profit-based and non-profit organizations. The discussions cited above comprise a vital example for the critical nature of the information and control in the youth work. 2.3: Human Resource management in youth work Human resource in any kind of work is indispensable in nature as argued by Derek Torrington and Laura Hall (2003)[10]. This is apparently because of the fact that the effective performance of the personnel involved in the project is the kindling element for accomplishing the project goals. This is also evident from the arguments of Michael Armstrong (2003)[11] who emphasises the fact that the human resource especially in a non-profit scenario is the foundation pillar for the entire project itself. The fact that the motivation and encouragement in the youth work or in any other form of social work is only through the effective leadership skills of the team leader who has to consider that the motivation is purely moral in nature and does not always include financial benefits. This apparently means that the leadership skills of the manager managing the project should be exemplary and must also demonstrate flexibility along with the authority and control. This is essential because of the volatile nature of the community work and the continuous changes that can affect the performance of the team members in involved in the community work. Andrew Rothwell and John Arnold (2005)[12] argue that the human resource management in a non-profit scenario and mainly the performance management are dependent upon the level of authority and control exercised by the manager in deploying the resources. This is also because of the fact that the results are not easily measurable in case of youth and community work, which makes it critical to understand that the performance of the youth workers is predominantly dependant upon their adherence to the controls and effectiveness in deploying the plan. Alongside, the authority element as argued by Mark Krueger (2000) is also an element of management and influence among the team members mainly because of the fact that the managers in the youth and community work do not have direct supervisory control over the team members since they work in a dispersed nature within the community under consideration itself. This makes it clear that the effective management can be accomplished only through the effective exercise of the authority. Furthermore, the fact that the youth workers and the youth with whom they work comprise the overall project plan makes it a complex job to effectively manage the youth worker to demonstrate self-discipline and character so as to set an example in the youth community they work. This being an essential element for the success of the youth and community work project is the major element that attributes to the human resource management by the managers in the youth work. Unlike the profit-based organization the non-profit approach with the need to demonstrate empathy and maintain effective relationship with the community makes it further critical for the managers to deploy a structured approach to the management of the youth and social work as argued by Peter F Druker (1990). A structured approach will not only enhance the performance of the youth workers but also help accomplish the objectives of the project effectively. This is also evident from the need to effectively organize the resources in order to accomplish the objectives as well as establish effective relationship with the community. The fact that the relationship with the community can be effectively nurtured through the structured deployment of the project by the managers emphasises the importance of the structured approach and performance management in youth and community work. The learning development project by the author and his team members at Tividale, in Dudley port at Birmingham is a classical example for the aforementioned discussions. The author being the team leader not only faced the language and cultural barriers but also a level of non-cooperation by certain community centres. Since the population in the target community was of diverse origin the need for a structured approach was essential to accomplish the planning and information research stages itself. This is not only because of the structured deployment but also through the effective deployment of the human resource (i.e.) management of the team members. The team had an inherent advantage of inclusion and diversity since the members were of different origin working for the same goal. This was effectively utilised to liaise with the community centres and gather required information and involvement to the project. The management of the members through the exercise of authority for example t he emphasis on working for target by the author was the factor that contributed to the effective performance among the team members. Furthermore, the planning and deployment of the project through allocating each team member a team of youth and an attached community centre also proved successful to the youth work as well as motivating to the youth worker. The effective planning process, which provided effective management as well as accomplishment of the targets within the time frame agreed, helped to the success of the project greatly. From the above discussions it is clear that the author of the report has strived to demonstrate a clear understanding of the management theoretical concepts with examples from this experience gained through fieldwork. In the next section a critical analysis on the big picture of the British Youth policies and comparison to that of the European Union and a global perspective is presented to the reader. 3.0: The big picture The British youth policies as argued by John A. Calhoun (2002)[13] is predominantly rehabilitation based (i.e.) the use of law and order to accomplish the youth development can be seen in the system. Although the youth development in the UK embraces the welfare of the youth, the stringent laws present on the Binge drinking and other anti-social activities that results in cash penalties and even imprisonment makes the youth policy a little overstated in the UK. Bill Katz (2004)[14] further argues that the policies adhered in the UK is not only the critical element for the successful deployment of youth and community work in the society but also establishes the need to establish trust among the public in order to gain their co-operation. The British youth policies in general even through as stringent laws is focused upon the overall development of the youth community in the UK in order to present an effective and sustainable environment for the future. This approach of the government is necessary because of the increasing diversity in the population in the UK. The interesting fact that the diversity in the UK population has not tarnished the support by the community to government’s strive to youth development but is also against the use of force and law against youth accused for anti-social activities. The need for self-discipline and control in the society as stated by John A Calhoun (2002) makes it clear that the need to use force when necessary to accomplish the aforementioned is inevitable. Furthermore, an insight into the Greater Manchester Metropolitan Police report (2004)[15] makes it clear that the use of force is the last used method to control anti-social behaviour by the youth involved in anti-social behaviour. This further makes it clear that youth policy both at the local and national level use force to control anti-social behaviour of youth as a last sought method rather than using it in the first instance. This justifies the youth policy of the nation, which is focused upon the development of youth and protection from abuse whilst exercising force when involved in anti-social behaviour. The youth policy proposed by the European Union is similar to the approach of UK except for the emphasis on the use of force on youth. The policy not only reflects upon the need to provide development and support to the youth but also emphasises upon the restricted use of force in by the authorities. Since the approach of European Union embraces the member states it is thus essential to emphasise upon the restriction on the use of force. This is because of the varied nature of the exercise of law and order across European Union member states thus making it essential to prevent the use of force on the youth. It is also intriguing to note that not only the western countries are involved in the youth development and support but also the countries in the Far East like China and India. The Chinese government approach to youth development as a critical element for the economic growth of the nation makes it clear that the Far eastern countries have realised the importance of youth development in order to sustain the economic growth of their nation. 4.0: Conclusion Thus to conclude this report, it is clear that the management of youth and community work by the youth workers and managers is a challenging role that requires versatile people skills blended with effective management and planning. The overview on the theoretical concepts and the examples has revealed the author’s understanding and knowledge in managing youth and community work. The overview on the big picture detailing the British youth policy and the European Union has also justified the extent of research conducted in order to establish as an autonomous and reflective practitioner in the area of youth and community work by the author. 5.0: References Books Derek Torrington and Laura Hall (2003), Personnel Management HRM in Action, UK: Prentice Hall Michael Armstrong and Tina Stephens (2003) A handbook of employee reward management and practice, London Kogan Page Peter F. Druker (1990), Managing the non-profit organization: practices and principles, London: Butterworth-Heinemann Philip Kotler and Kevin Lane Keller (2005), Marketing Management 12e, Prentice Hall India Journals and reports Abraham Daniel (1999), ESTABLISHMENT OF INDUSTRIAL CO-OPERATIVE UNITS. Annals of Public Cooperative Economics, Vol. 42 Issue 2, p169 Andrew Rothwell and John Arnold (2005), How HR professionals rate continuing professional development Human Resource Management Journal, 2005, Vol. 15 Issue 3, p18-32 Bill Katz (2004), Youth Policy: The Monthly Report on National Youth Program and Issues. Library Journal, 4/1/89, Vol. 114 Issue 6, p119-119 Greater Manchester Metropolitan Police (2004), Performance Statistics John A. Calhoun (2002), Claiming youth: A new paradigm in youth policy. New Directions for Philanthropic Fundraising, Winter2002, Vol. 2002 Issue 38, p67-80 Mark Krueger (2000), Presence, Fear, Curiosity, and Other Themes in Community Youth Work. Applied Developmental Science, 2000 Supplement 1, Vol. 4. Mark Krueger (2000), Presence, Fear, Curiosity, and Other Themes in Community Youth Work Applied Developmental Science, Jun2000 Supplement 1, Vol. 4 Issue 3, p21-27 Mark Schoenhals (1998), The Educational and Personal Consequences of Adolescent Employment. Social Forces, Dec98, Vol. 77 Issue 2, p723-762 Paul Osterman (1978), Youth, Work, and Unemployment. May/Jun78, Vol. 21 Issue 2 Robert F. Ashcraft (2000), Where Youth Work Preparation Meets Higher Education: Perspectives From an American Humanics Campus Program. Applied Developmental Science, 2000 Supplement 1, Vol. 4 Sara Banks (1998), Codes of Ethics and Ethical Conduct: A View from the Caring Professions. Public Money Management, Jan-Mar98, Vol. 18 Issue 1, p27 Footnotes [1] Mark Krueger (2000), Presence, Fear, Curiosity, and Other Themes in Community Youth Work. Applied Developmental Science, 2000 Supplement 1, Vol. 4. [2] Peter F. Druker (1990), Managing the non-profit organization : practices and principles, London: Butterworth-Heinemann [3] Robert F. Ashcraft (2000), Where Youth Work Preparation Meets Higher Education: Perspectives From an American Humanics Campus Program. Applied Developmental Science, 2000 Supplement 1, Vol. 4 [4] Paul Osterman (1978), Youth, Work, and Unemployment. May/Jun78, Vol. 21 Issue 2 [5] Mark Schoenhals (1998), The Educational and Personal Consequences of Adolescent Employment.. Social Forces, Dec98, Vol. 77 Issue 2, p723-762 [6] Mark Krueger (2000), Presence, Fear, Curiosity, and Other Themes in Community Youth Work Applied Developmental Science, Jun2000 Supplement 1, Vol. 4 Issue 3, p21-27 [7] Sara Banks (1998), Codes of Ethics and Ethical Conduct: A View from the Caring Professions. Public Money Management, Jan-Mar98, Vol. 18 Issue 1, p27 [8] Abraham Daniel (1999), ESTABLISHMENT OF INDUSTRIAL CO-OPERATIVE UNITS. Annals of Public Cooperative Economics, Vol. 42 Issue 2, p169 [9] Philip Kotler and Kevin Lane Keller (2005), Marketing Management 12e, Prentice Hall India [10] Derek Torrington and Laura Hall (2003), Personnel Management HRM in Action, UK: Prentice Hall [11] Michael Armstrong and Tina Stephens (2003) A handbook of employee reward management and practice, London Kogan Page [12] Andrew Rothwell and John Arnold (2005), How HR professionals rate continuing professional development Human Resource Management Journal, 2005, Vol. 15 Issue 3, p18-32 [13] John A. Calhoun (2002), Claiming youth: A new paradigm in youth policy. New Directions for Philanthropic Fundraising, Winter2002, Vol. 2002 Issue 38, p67-80 [14] Bill Katz (2004), Youth Policy : The Monthly Report on National Youth Program and Issues. Library Journal, 4/1/89, Vol. 114 Issue 6, p119-119 [15] Greater Manchester Metropolitan Police (2004), Performance Statistics

The Glorious Political Revolution

The Glorious Political Revolution In the immediate aftermath following the Revolution of 1688-1689 John Locke discusses the premise by which governments were initially created. That is, their function in society is to protect the property that came into existence through human labor. Furthermore he argues that because governments were created to serve the needs of people, the people therefore served as a necessary and legitimate check on the authority of the sovereign (32). In essence government is an essential conduit of the people it rules, and therefore must be aligned with a nations best interests in mind. Additionally, it is vital that these interests be in lieu with the wants and needs of those governed. Though from a political standpoint, the process by which groups of people make collective decisions often involving social relations involving intrigue to gain authority or power is at times, historically speaking, flawed. Several ideological standpoints help to distinguish the Glorious Revolution of 1688-89 as a political calibration of authority to better suit the needs of the English people. Though the Glorious Revolution marks pivotal innovations and advancements in religion, economics, and foreign policy it is arguable that the developments of the sociopolitical discourse from before and after the revolution were facilitated by the adjustment in authority. In its most basic form, the Revolution was a testament of the English nation to realign the desires of its citizens with its rulers. Though the extent to which the events that took place between 1688-1689 denote a revolution per say are debatable, it is suffice to say that there was severe dissonance throughout England leading to this period. Monarchial absolutism is susceptible to corruption. When a king has no one to answer to but God, where do checks and balances come into play? Seemingly enough, in the accounts of Thomas Cartwright in A Defense of James IIs View of the Constitution, tis God alone who can take vengeance upon him (72). To fully understand the emergence of the Glorious Revolution it is pivotal to recount the events and notions that spurned such a unique occurrence. An amalgam of socio-political and religious issues formed the foundation of what would become the Glorious Revolution. It is significant to keep in mind the discourse of the times. That is, religiously speaking, England was predominantly Protestant. To have a Catholic king would provoke much dissent. Prior to the Revolution, there existed a motif of general distrust between the monarchs in power and English citizens. Though Charles IIs reign was met with praise from many in 1660, several had suspicions of the Stuarts religious practices. Their suspicions were confirmed by Charles institution of the Secret Treaty of Dover with Louie XIV. Additionally, it was common knowledge that Charles heir and brother, James II, was a devout Catholic. Charles II exacerbated the situation by abstaining with parliament, tolerating Roman Catholics, and favoring alliances with Catholic European forces. After Charles IIs death in 1865, James II ascended the throne upon which he instituted several unpopular reforms that only lowered his standing throughout the nation. Furthermore, his absolutist regime came under attack by his illegitimate nephew James Duke of Monmouth. The Duke was unable to rally enough support amongst the nobles and gentry since he portrayed his rebellion solely as a war of religion. Steven Pincus discusses how the lesson of the previous century of European history was that of wars of religion furthermore these battles only resulted in massive bloodshed and political confusion (13). Unfortunately for the Duke of Monmouth, this resulted in his bloodshed and the slaughter of all those that conspired with him. Upon crushing the rebellion James II argued the need for a standing army. His institution of Catholic tolerance in the Test Act from Charles II reign and imposition of the First and Second Declarations of Indulgence gained him the distrust of even the noble Tories. Those that wouldnt bend to his will were either ousted or removed from positions of power. Though James regime seems to revolve around the issue of religion, the political significance of his actions is uncanny. James intrusive and oftentimes imposing methods of governing garnered him many enemies as evidenced by accounts of Englishmen of the time. Pincus discusses how the Glorious Revolution was not a war of religion. Rather it was a political struggle in which the rights and material welfare of the people were at stake (31). The final straw seems to originate from the birth of James son the Catholic heir. Fears of another absolutist Catholic regime sparked panic in the hearts of many. No more would English citizens stand victim to constitutional obstructions. It is fair to conclude that James IIs short reign was tattered with tyrannical despotism. This marks a critical flaw in pre-revolutionary English government. The appointment of a monarch who, according to Thomas Cartwright, answers only to God is a recipe for corruption. Though, it is not absurd that a monarchs rei gn could be benign and beneficial for a nation, James II, by Pincus account, seems to be the carnation of a corrupt absolutist. It is important to understand that the revolution of 1688-89 was a product of necessity. The trends that followed the monarchial system were counterproductive. Forward, there emerges yet another motif regarding the sentiment towards James rule. This motif highlights the common opinion regarding necessity to govern with national interests at the forefront of all else. Interestingly enough this was grounds for unity amongst all classes. Though James regime was marred with obstructions on mans sacred rights, he was able to unify England under a common cause. Unfortunately for James, it was not in his best interest. The fundamental benefit from any unfortunate experience is the knowledge gained to prevent its future occurrence. Pincus is very convincing in his analysis of James IIs reign as a harsh despot. Though on the same token, his account of the buildup to the Glorious Revolution accounts for the developing sentiments amongst English citizens throughout James reign. Richard Price, in A Celebration of the Revolution of 1688-1689, discusses the function of civil government as an institution of human prudence for guarding our persons, our property, and our good name against invasionà ¢Ã¢â€š ¬Ã‚ ¦ Obedience, therefore, to the laws and to magistrates, is a necessary expression of our regard to the community (50). He goes on to discuss three principles on which the revolution was founded: First, the right to liberty of conscience in religious matters. Secondly, the right to resist power when abused. And, thirdly, the right to choose our own governors; to cashier them for misconduct; and to frame a government for ourselves (50). Like in the post revolutionary writings by John Locke, Price divulges on the function of government as an institution to service the masses. Furthermore, Price discusses when political reformation is necessary. By his word, obstruction of these sentiments accounts for upheaval of those in charge. We see the recurrence of the motif highlighting the significance of public interest in governmental procedure. However, the most significant premises he highlights are the principles that define the sacred right of mankind. These define the precedent by which revolution is legitimate. With this in mind, the birth of James IIs heir seemed to be a one of several unifying factors in ousting James II. This final straw facilitated action throughout England as highlighted by the Invitation of the Seven to the Prince of Orange. Understanding the significance of the childs birth, Seven Whig and Tory noblemen pleaded to the Dutch prince William, and his wife Mary (the Protestant daughter of James) to come to England and seize control of the crown. They suggested this on the premise that William would have practically undivided support from the gentry and nobles your Highness may be assured there are nineteen parts of twenty of the people throughout the kingdom who are desirous of a change, and who we believe would willingly contributeà ¢Ã¢â€š ¬Ã‚ ¦ (38). This document is incredibly significant in that it demonstrates the English sentiment towards James IIs absolutist/Catholic rule. In a united effort these noblemen took the initiative to secure Englands political situation with the help of Prince William. Yet, the risks they took to even write this letter were extreme. Had they been caught by James II, they most certainly would be liable for treason. Yet still the desperation these men faced was fuel enough for them to take this risk. The people are so generally dissatisfied with the present conduct of the government in relation to their religion, liberties, and properties (all of which have been greatly invaded), and they are in such expectations of their prospects being daily worseà ¢Ã¢â€š ¬Ã‚ ¦ (38). It is important to note two inferences from this letter. First, that the seven men were Whigs and Tories. This indicates that the general consensus, even with the Tories, was to strip James of his power. And second this letter highlights the developing shift of power from absolute monarchy to limited monarchy. Yet, a means to force a monarch to follow the laws of man was still a necessity. Growing sentiment against James II inspired many to question the efficiency of absolutism as evidenced by the letter from the noblemen. Socrates once said Those who cannot remember the past are condemned to repeat it. In this case it is understandable that the English citizens had more than they coul d tolerate when it came to monarchial corruption. Undoubtedly, with this in mind, political reformation was imminent. . It is crucial to note, that the shift in power that eventually took place was not the result of many violent struggles. Rather it was a united front fueled by the fervor of the English citizens to reassert dominion over their nation. Based on these accounts it is understandable that the English people were taking initiative to establish a legitimate representative order. Though the reasons for the Glorious Revolution were socio-political and religious, the true nature of the revolution undoubtedly revolved around politics. After all, the reassertion of power by William III was the key factor in facilitating any progress. William IIIs arrival marked the fall of James regime. The revolution was dubbed Glorious on the basis that relatively little blood was shed in the transfer of power. Francis Barrington and Benjamin Steeles A Letter Describing the Revolution to Thomas Goodwin and Kinnard Delabere is an account of the astounding nature of this revolution. à ¢Ã¢â€š ¬Ã‚ ¦never anythin g happened with so many amazing circumstances as this hath done the bonding of the spirits of people so universally one way, nay even the minds of persons whose long differing with each otherà ¢Ã¢â€š ¬Ã‚ ¦ be reconciledà ¢Ã¢â€š ¬Ã‚ ¦ and all without the loss of 50 men on all sides makes it the most astonishing alteration that ever yet befell any one part of the universe (45). The general sentiment against James II was grounds to unify England in an effort to oust his corrupt regime. This, among all else, seems to be most accountable for the bloodless nature of the revolution. England was united under William IIIs reign and as Price recalled the rights of the people were asserted, a tyrant expelled, and a sovereign of our own choice appointed in his room. On most accounts, England was victorious. However, much work still needed to be done. William IIIs dominion denotes a period of reform as highlighted by the shift from absolute monarchy to a limited monarchy. Pincus notes how historians understand the revolution as an event that restored Englands ancient polity and Englands Protestant religion. Englands revolution was restorative not innovative, conservative not radical yet this is very debatable (6). The question at hand is whether the values and policies adopted after the revolution were indigenous ones or imposed from outside. Essentially this portion of history represents a hybrid return to the fundamentals of old English Government with advancements concurrent to the times. Though reform was developed on the basis of the wants and needs of the English people, their monarch was from the Netherlands, one of the most tolerant nations of the time. How could there not be foreign influences on policy based on this premise? As Pincus states This was not the same England from Charles Is regime. On this principle it is re cognizable that a large shift in the status quo between the monarchy, parliament, and society had occurred. According to Pincus England had new rulers who, it appeared were placed on the throne by the will of the English people (3). Essentially the revolution represented the victory of Parliament over a king; moreover a victory for the people. In effect the development of several policies limited the nature of royal authority (3). Yet the essence of the Revolution lay in the Declaration of Rights and the Bill of Rights(3). These documents defined the relationship between the monarch and subjects. Not only did it bar any future Catholic succession to the throne, but it declared the royal legislative and executive powers illegal, and furthermore forbade the crown from levying taxation or maintaining a standing army in peacetime without parliamentary consent. These provisions were offered and accepted by William and Mary. These declarations from the two houses of Parliament outline the extralegal policies of James II and prohibited future kings and queens from repeating the transgressions. It is significant to state that these declarations were not claiming to make new laws, but declaring old laws. In effect we see a milestone in English history and an essential shift in power from the monarch to Parliament. From here on the ascendancy of Parliament was never successfully contended. It is safe to assume that based on this argument, the establishment of Parliament as the supreme power was indeed the catalyst that helped spurn much growth in many spectrums including religion, economics, and social development. It is necessary to compare the different modes of thought that originate from before and after the Glorious Revolution. Thomas Cartwrights A Defense of James IIs View of the Constitution provides a defense for the rights of the crown during the reign of James II. In James justification, Cartwright gives an account by which the crown may rule. As a high churchmen, Cartwright discusses how the king, without question, may follow any religion and pass any decree on the sole premise that they wear the crown, for the king answers to no one but God. à ¢Ã¢â€š ¬Ã‚ ¦without catechizing him: for be his heart inclinable to any religion, or none, it leaves him no rivalà ¢Ã¢â€š ¬Ã‚ ¦ none but the great God, can over-rule him (72). Yet, ultimately, he fuels his argument on the premise of the kings absolute power. à ¢Ã¢â€š ¬Ã‚ ¦ the King was the first, and must be the last judge too: for if the people be judge, he is no monarch at all: and so farewell all government. Cartwrights analysis is devel oped from a biased perspective. As a high churchman he maintains the traditional definitions of authority. Essentially high churchmen were highly intolerant, and they believed that people had no right to challenge the right of the monarchial authority. Just as the essence of the revolution is characterized by the words of the Bill of Rights, the essence of James reign is epitomized in Cartwrights analysis. He blatantly states how the kings decisions outweigh the desires and preferences of not only Parliament but the people of England as a whole. Based on Cartwrights perception of the crown, one can understand the extent to which James agreed based on his treacherous regime. In analyzing William IIIs Declaration it is understandable why the people favored his rule, even prior to the ratification of the Bill of Rights. It is both certain and evident to all men that the public peace and happiness of any state or kingdom cannot be preserved where the laws, liberties and customs establis hed, by the lawful authority in it, are openly transgressed and annulled (39). William was of course speaking of James IIs reign. Furthermore, he declares the necessity of Parliamentary involvement to remedy the situation. The last and great remedy for all those evils is the calling of a Parliamentà ¢Ã¢â€š ¬Ã‚ ¦(41). William III was the embodiment of necessity. He fit the profile to fill the gap that James would leave. It is important to note once again the peaceful nature of the Glorious Revolution. Had the citizens of England flourished under James rule the circumstances would most definitely be different, but they werent. This bloodless revolution was at its core a demonstration of the nations desire for reform. Though historians argue that the Glorious Revolution was not in fact a revolution. Edmund Burke in The Significance of the Revolution of 1688-1689 suggests that The Revolution was made to preserve our ancient indisputable laws and liberties, and that ancient constitution of government which is our only security for law and liberty and therefore cannot be distinguished as a revolution. Rather it was a restorative event in that it reestablished the ideals already set forth by the English constitution. Though this argument is vaild, it is flawed in the sense that the Glorious Revolution brought about reforms that grounded Parliament as the primary authority. This in effect brings about the hybridization theory in that the events that occurred from 1688-1689 recalibrated English politics as a whole. The major distinguishing factor, as Colley Cibber notes, is that these rights were given substance. Legal guarantees meant little if the king was able to ignore the law. A theory of limited monarchy did not constrain the king if he was not obliged in practice as well as in theory to convene Parliament (17, 49). The major distinguishing factor, as Pincus argues, are three revolutionary changes that had the combined effect of compelling English kings to be limited monarchs: the radical reorientation of English foreign policy, the English political economy, and the Church of England. These revolutionary changes are what distinguish the Revolution of 1688-1689 as the first modern revolution (17). The key point here being that there indeed was a revolution. It is arguable that from the seditious nature of James rule that the English people would never let such occurrences happen again. History would not repeat itself. The function of government is to protect the rights of those governed. Furthermore it is up to those in control to respect the wants and needs of citizens. James IIs rule was marred with tyranny on the premise of divine countenance. The socio-political discourse of the time suggests that there were no checks on the sovereign authority of James II. In effect there was blatant dissonance between the desires of citizens and that of the king. The Glorious Revolution was a revolution from a political standpoint in that there was a direct shift in power from monarchial absolutism to Parliamentary dominion. In conducting his absolutist regime James II was able to unify a nation. Unfortunately for him, he was the force they aimed to relinquish. Though historians like Edmund Burke argue that there was really no revolution, never before had England reached such an effective societal stratification. That is, the status quo was in favor of Parliament, and no longer could monarchs abuse the power they were entrusted by God. Pincus account of the Glorious Revolution as a political revolution is accurate in that there were extreme adjustments in more than just constitutional policies. Though post -revolutionary England was revolutionized on the fronts of foreign policy, economics, and religion; the major reform that facilitated these events stemmed from the reassertion of political dominance. Ultimately the English state was radically altered for the better, but it is essential to note the means by which this occurred. That is, by the will of the English citizens. In a united effort they eliminated the constraints of absolutism, and achieved revolution by their own terms. The term Glorious is perfect in that it exemplifies the state of things following the events of the revolution.

Our Economy Essay -- essays papers

Our economy Their season opened in Boston, against a young Celtics team that had listened to 80-year-old Red Auerbach. "David Stern's name is on the basketball," Auerbach had said. "Not Michael Jordan's." That evening, Celtics TV analyst Tom Heinsohn made sure his audience knew who Jordan is not. "He's not God," Heinsohn said. "Everybody treats him like a messiah or something. He isn't." If it seems odd, at this point, for so many to be confused about Michael Jordan's identity, it's only because Jordan makes it confusing. He does not own the Bulls, and he isn't general manager, but as sure as they lost their opener to the Celtics and as sure as they drifted through the first two months of the season, he is the guy who built this team, for better or worse. Shortly after the Bulls defeated the Jazz in the NBA Finals last spring, Jordan said, "We deserve a chance (to win a sixth title)." Much of what has followed is a consequence of Jordan's desire, ambition and power. Phil Jackson is coach, Scottie Pippen is still a part of the team, albeit disgruntled, and Dennis Rodman is back in Chicago, thanks to Jordan. The power to shape a basketball team, not just any team, but the defending NBA champions, winners of five titles in seven years, is impressive power, indeed. This is one reason Jordan, 34, is The Sporting News' Most Powerful Person in Sports for 1997. Here's another: Jim Jannard, chairman and president of Oakley, Inc., welcomed a new director, Bill Schmidt, onto his board this week. California-based Oakley manufactures high-tech sunglasses at a state-of-the-art Orange County factory. Schmidt is executive vice president of Quaker Oats-Gatorade, creator of the successful "Be Like Mike'' ad campaign in which Gatorade and the basketball superstar beckon thirsty consumers. Jannard and Schmidt were introduced by Jordan, an Oakley director who is developing an inside game-soaring high above boardrooms-to complement his outside shot as a marketing superstar. The cross-pollination of Oakley and Gatorade, Jannard and Schmidt, is a reflection of Jordan's power outside the game, just as his shaping of the Bulls reflects it within. He becomes the first No. 1 who started as an athlete before veering into business and media. Previous No. 1s-Laurence Tisch (1990), David Stern (1991), Phil Knight (1992), Ted ... ...se Jordan and Jackson valued his toughness. A key big man from the '97 playoffs, Brian Williams, was lost because of the cap. As the Bulls limp toward January, Pippen still is sidelined because of foot surgery, and he demands to be traded. Rodman plays lethargically. Jackson's zen is on the blink. Only Jordan, averaging a league-leading 26.8 points, stands between the club and humiliation. In business, as with the Bulls, he has the power to be who he is, to call his shots, to control his image. A bold display of Jordan's power occurred this year when two companies he represents, Nike and Oakley, collided over use of his image. Jordan has been with Nike since 1984; he earns $15 million to $20 million a year from the $9 billion behemoth. He has been with Oakley since 1995; he earns about $500,000 a year plus stock equity from the $220 million upstart. An Oakley print ad featured Jordan wearing Oakley sunglasses as well as an Oakley beret. Nike sued Oakley, claiming its contract with Jordan requires he wear Nike apparel in all of his ads. Jordan says he wore the Oakley beret because he believed at the time his deal with Nike encompassed only athletic equipment.

Sexual Harassment is NOT Tolerable Essay -- Sexual Harassment in the Wo

According to the Equal Employment Opportunity Commission (EEOC) sexual harassment can be defined as unwelcome sexual advances, wishes for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission to or rejection of this conduct clearly or completely affects an individual's employment, unreasonably interferes with an individual's work routine or creates a threatening, antagonistic or unpleasant work environment (EEOC, 2002). The victim or harasser can either be a man or a woman, and sexual harassment is not always targeted to members of the opposite sex. Sufferers of sexual harassment in the place of work can be subject to fear or anxiety, lower efficiency, a higher level of stress and substance abuse (EEOC, 2002). Quid pro quo harassment is when employment or employment decisions for an employee are based on that employees’ reception or dismissal of unwanted sexual behavior (EEOC, 2002). An example cited by Paul is that of Valerie Craig, an employee of Y & Y Snacks, Inc. She had joined some co-workers and her supervisor for drinks after work one day in July of 1978. Her supervisor drove her home and anticipated that they become more intimately familiar. She refused his request for sexual relations, upon which she was fired after ten days from the incident. She soon filed a complaint of sexual harassment with the Equal Employment Opportunity Commission (EEOC), and the case wound its way through the courts. Craig won, the company was held accountable for damages, and she received back pay, return to work, and an order barring Y & Y from taking negative action against her in the future (Paul, 1998). Sexual harassment in the workplace is not tolerable in spite of the powe... ...d need for an understanding of behaviors, legal environment, social context and educational systems, which exist in the countries in which modern organizations operate. The outcome of this effort should be the development of not only a pluralistic organization, but also one with a multicultural workforce from the top ranks all the way to lowest ranks (UMC, 2007). Works Cited EEOC, E. E. (2002). Facts about sexual harrasment. available at http://www.eeoc.gov/facts/fs-sex.html retrieved on 31-10-11 at 12:00 am. Goodman, E. (1991). The Reasonable Woman Standard. Boston Globe. Paul, E. F. (1998). Bared Buttocks and Federal Cases. Society , 352-355. UMC, U. o.-C. (2007). Power And Sexual Harassment -- Men And Women See Things Differently. Science Daily available at http://www.sciencedaily.com/releases/2007/04/070403184604.htm retrieved on 1-11-11 at 7:00 am.

Broken Lives by Estelle Blackburn :: Character Analysis, Literary Analysis

The fourth Chapter of Estella Blackburn’s non fiction novel Broken lives â€Å"A Fathers Influence†, exposes readers to Eric Edgar Cooke and John Button’s time of adolescence. The chapter juxtaposes the two main characters too provide the reader with character analyses so later they may make judgment on the verdict. The chapter includes accounts of the crimes and punishments that Cooke contended with from 1948 to 1958. Cooke’s psychiatric assessment that he received during one of his first convictions and his life after conviction, marring Sally Lavin. It also exposes John Button’s crime of truancy, and his move from the UK to Australia. The chapter â€Å"A Fathers Influence† is constructed with several techniques including selection of detail, choice of language, characterization, structure and writers point of view to reveal Blackburn’s values of social acceptance, parenting, family love, and a father’s influence. Consequently revealing her attitude that a child’s upbringing and there parents influence alter the characterization of a child significantly. Blackburn’s choice of language is impetrative in positioning the reader to see Button as the Protagonist and Cooke as the antagonist. â€Å"The thirteen year old blinked and stammered when he tried to answer the magistrate’s questions about why he was wagging school†. The words â€Å"blinked and stammered† describing buttons actions encourage sympathy and an imagery of innocence. â€Å"But now he felt vengeful too. He wanted to spoil things a little for those happy people who didn’t suffer like he did†, the words â€Å"vengeful, and wanted to spoil† associated with Cooke’s thoughts, encourage a menacing, and revengeful imagery of Cooke.

Mexican Cuisine

Mexican Cuisine Mexican cuisine is a style of food that originates in Mexico. It is known for its varied flavors, colorful decoration, and variety of spices and ingredients, many of which are native to the country. What makes a meal distinctly Mexican, of course, are the lively seasonings. Not all Mexican recipes are fiery, though; while renowned for their heat, many subtle and intriguing spice combinations are also found in Mexican fare. The staples of Mexican cuisine are typically corn and beans. Corn, traditionally Mexico's staple grain, is eaten fresh, on the cob, and as a component of a number of dishes. Most corn, however, is used to make masa, a dough for tamales, tortillas, gorditas, and many other corn-based foods. Squash and peppers also play important roles in Mexican cuisine. The most important and frequently used herbs and spices in Mexican cuisine are chilli powder, oregano, cilantro, epazote, cinnamon, and cocoa. Chipotle, a smoke-dried jalapeno chilli, is also common in Mexican cuisine. Many Mexican dishes also contain garlic and onions. Next to corn, rice is the most common grain in Mexican cuisine. Mexican food varies by region, because of local climate and geography and ethnic differences among the indigenous inhabitants and because these different populations were influenced by the Spaniards in varying degrees. The north of Mexico is known for its beef, goat and ostrich production and meat dishes, in particular the well-known arrachera cut. Central Mexico's cuisine is largely influenced by the rest of the country, but has unique and tasty dishes such as barbacoa, pozole, menudo and carnitas. Southeastern Mexico, on the other hand, is known for its spicy vegetable and chicken-based dishes. The cuisine of Southeastern Mexico has a considerable Caribbean influence due to its location. Seafood is commonly prepared in states that border the Pacific Ocean or the Gulf of Mexico, the latter having a famous reputation for its fish dishes. In Pueblos or villages, there are also more exotic dishes, cooked in the Aztec or Mayan with ingredients ranging from iguana to rattlesnake, deer, spider monkey, chapulines, ant eggs, and other kinds of insects. Mexican Cuisine Mexican cuisine is a style of food that originates in Mexico. It is known for its varied flavors, colorful decoration, and variety of spices and ingredients, many of which are native to the country. What makes a meal distinctly Mexican, of course, are the lively seasonings. Not all Mexican recipes are fiery, though; while renowned for their heat, many subtle and intriguing spice combinations are also found in Mexican fare. The staples of Mexican cuisine are typically corn and beans. Corn, traditionally Mexico's staple grain, is eaten fresh, on the cob, and as a component of a number of dishes. Most corn, however, is used to make masa, a dough for tamales, tortillas, gorditas, and many other corn-based foods. Squash and peppers also play important roles in Mexican cuisine. The most important and frequently used herbs and spices in Mexican cuisine are chilli powder, oregano, cilantro, epazote, cinnamon, and cocoa. Chipotle, a smoke-dried jalapeno chilli, is also common in Mexican cuisine. Many Mexican dishes also contain garlic and onions. Next to corn, rice is the most common grain in Mexican cuisine. Mexican food varies by region, because of local climate and geography and ethnic differences among the indigenous inhabitants and because these different populations were influenced by the Spaniards in varying degrees. The north of Mexico is known for its beef, goat and ostrich production and meat dishes, in particular the well-known arrachera cut. Central Mexico's cuisine is largely influenced by the rest of the country, but has unique and tasty dishes such as barbacoa, pozole, menudo and carnitas. Southeastern Mexico, on the other hand, is known for its spicy vegetable and chicken-based dishes. The cuisine of Southeastern Mexico has a considerable Caribbean influence due to its location. Seafood is commonly prepared in states that border the Pacific Ocean or the Gulf of Mexico, the latter having a famous reputation for its fish dishes. In Pueblos or villages, there are also more exotic dishes, cooked in the Aztec or Mayan with ingredients ranging from iguana to rattlesnake, deer, spider monkey, chapulines, ant eggs, and other kinds of insects. The main characteristics of Italian cuisine is its extreme simplicity, with many dishes having only four to eight ingredients. Italian cooks rely chiefly on the quality of the ingredients rather than on elaborate preparation. Dishes and recipes are often the creation of grandmothers rather than of chefs, and this makes many recipes ideally suited for home cooking. This is one of the main reasons behind the ever increasing popularity of this cuisine, as cooking magazine in foreign countries popularize Italian recipes targeted at the home cook. Italian cuisine has a great variety of different ingredients which are commonly used, ranging from fruits, vegetables, sauces, meats, etc Italian cuisine is also well known (and well regarded) for its use of a diverse variety of pasta. Pasta includes noodles in various lengths, widths and shapes. Distinguished on shapes they are named — penne, maccheroni, spaghetti, linguine, fusilli, lasagne and many more varieties that are filled with other ingredients like ravioli and tortellini. The main characteristics of Italian cuisine is its extreme simplicity, with many dishes having only four to eight ingredients. Italian cooks rely chiefly on the quality of the ingredients rather than on elaborate preparation. Dishes and recipes are often the creation of grandmothers rather than of chefs, and this makes many recipes ideally suited for home cooking. This is one of the main reasons behind the ever increasing popularity of this cuisine, as cooking magazine in foreign countries popularize Italian recipes targeted at the home cook. Italian cuisine has a great variety of different ingredients which are commonly used, ranging from fruits, vegetables, sauces, meats, etc Italian cuisine is also well known (and well regarded) for its use of a diverse variety of pasta. Pasta includes noodles in various lengths, widths and shapes. Distinguished on shapes they are named — penne, maccheroni, spaghetti, linguine, fusilli, lasagne and many more varieties that are filled with other ingredients like ravioli and tortellini.

Design a computer system for a video hire shop Essay

I have noticed that keeping customer records on paper can be time consuming and neither practical or easy to use. The aim of this project is to create a database for a company or an organization; I have chosen Vinnie’s videos. My database will include customer information to make organization and customer relations simpler; the new system will be more practical. An electronic database will make life easier as it will be superior to a card filling system and will save time and money. A computer system is better than the old card filing method for many reasons. Example, searches can be carried out instantly rather than many manual records being waded through, customer information for a hundred people can be copied almost instantly to a standard letter. Vinny will be able to keep customer information lists, detailing contact information, stats on the customers videos, lists of regular jobs that need to be performed i. e. check who has videos out; in order that notices can be sent using mail merge. This will help Vinny keep up to data and on top of customer relations and business. A search function for my database will make it simple for letters detailing special offers which are customer specific to be sent out easily. After considering the pros and cons of the two systems I have decided that it is definitely more practical to use a computer system over a card filling system. Strengths and Weaknesses of current system: Vinny currently has a very primitive filling system, It has a lot weaknesses. It takes a long time to find records, as they are stored in a filling cabinet. When editing a record you must remove the entire card and rewrite it, it is time consuming to add new records. To re-sort the records would take a very long time as it would obviously have to be done manually. To search for information is also time consuming, especially if you are looking for a number of customers with similar records for some purpose. However the database is comprehensive and does contain all the records needed. What I need to do is design and makes a new database with all the information from the old one transferred into it. There are also a number of programs that I could consider using, they are Microsoft word, Microsoft excel or Microsoft access. I will need to use a database creation package like MS Access, Fox Pro, DBASE II or IV or Borland Database Explorer to create my database tables, queries, forms, reports and macros easily and also program them with the Visual Basic programming script to make my database into a professional running program. According to the user requirements MS Access is the best one also because it is mostly familiar to people. I will need a word processing package like MS Word, Notepad, WordPad and Word Perfect. MS Word is the best one to use because you can use word art and insert pictures or print screens into the document and also is mostly used by people. Hardware needed: I need a computer that can run Microsoft Access and Microsoft Word just in case I need to use the mail merge. For this I will use a QWERTY keyboard for the manual input of data and the commands for the computer. I will need a mouse or trackball to design the database forms, to navigate the GUI of the OS and to move copy and paste data. I will need to use a 31/2 inch floppy disk and drive or a CDRW disk and drive in order to save my database and to make backups of my database. I will only use a CDRW if the database exceeds 1. 38-1. 44 MB. CDRW’s can hold from 500-700 MB of information. I will need a printer to print out the design of my database of for word documentation of the database. The system should have at least 300 MHZ hard drive speed, and 5 GB memory, it should have at least a 128 MB RAM. Problem1: a system management to put the videos in order Form of output: a database Information to be output: video title, video director, main actor, year released, length and genre, how many copies are available and how many are on loan. Data needed to produce the output: video title, video director, main actor, year released, length and genre, which will be provided by Vinny. Desired outcomes and performance criteria: It has to be sorted so you can see a certain type of genre or year. Testing: To see if all the correct records are in the right query. Problem 2: needs a system to store all the members’ names and addresses Form of output: a database Information to be output: name, address, user number, telephone. Data needed to produce the output: name, address, user number, telephone. This is provided by Vinny. Desired outcomes and performance criteria: member’s details available so we can contact them if needed. Testing: not needed Problem 3: I don’t have a system to see who has what video checked out and who has videos that are over due. Form of output: database Information to be output: name, user number, video rented, date taken out, date due back Data needed to produce the output: name, user number, video rented, date taken out, date due back. This will be provided by Vinny, anyone that rents a new video will be entered into the database. Desired outcomes and performance criteria: a list to see which videos are on loan. When somebody rents a video out all I want to have to do is click on the film name and type their name in. The rental time allowance will be 3 days and automatically entered Testing: see if the people who have taken a video out have a book due on the database Analysis of Strategies for Backup and Security. The system will be backed up on CD-RW’s daily and on hard disk drives and a server. The database will have an encrypted modification password and it will be write-protected so it cannot be deleted. If a staff member needs to access the database to modify it, then a staff password is needed. It will not open until the password is correct Information Flow Error Checking To ensure that the information is correct the staff will send the members an invoice with their details they have inputted and attached is another form to fill in the correct information and then collect it and update the database. For the videos the staff will do daily checks on the database to see any obscure looking information in the database and will edit this info by getting the video and re-entering the video data again. Or the staff will do two copies of information identical to each other because the information will be inputted twice and if they are not identical then one or the other or both are changed with the correct information. Skills The user is a competent pc user and will not need any sort of training, he would like it to be user friendly though, so if any new staff join, it will be easy to pick up.